Refund policy

STANDARD RETURN POLICY

At Luxe & Main, we want to ensure your satisfaction with every product you purchase from us. While we strive to provide you with quality products, we understand that there may be occasions where you need to return an item. Please review our standard return policy below:

Returns Accepted Within 30 Days

You have 30 days from the date of your purchase to initiate a return. If 30 days have passed since your purchase, we may not be able to offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Initiate the Return Process

You can initiate a return on our website by visiting www.luxe-main.com/returns.

Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your items. Return shipping costs are non-refundable.

Refunds

Once your returned item is received and inspected, we will initiate the refund process. Refunds will be issued to your original payment method. Please allow a reasonable processing time for your refund to appear on your statement.

Non-Returnable Items

Certain items may not be eligible for returns, such as:

• Personalized or customized products
• Final Sale Items
• Gift Cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at serviceteam@luxe-main.com immediately for assistance. You may be required to provide photo evidence of any damage as part of the return process.